hpt engage | hosted / VoIP phone system

Hosted / VoIP

Now it might be you’ve heard the term ‘hosted phone’ but aren’t entirely sure what it means. Or you may know exactly what you’re looking for and want to check out our offering. Whichever it is, you’re in the right place. So let’s start with the basics.

To understand how a hosted phone system works let’s first look at how a traditional phone system is setup. With a traditional phone, you install a box called a Private Branch Exchange (PBX) at your premises which can support a maximum number of extensions. This box then connects handsets at one end, to traditional lines at the other. Because all of the components are installed at your premises, you are responsible for the system maintenance and are limited by the number of extensions your PBX can handle.

So how is this different from a hosted system?

With a hosted system there is no PBX box at your office. Instead, all of the system hardware is located virtually at the HPT data centre. Handsets are then connected to this system through your internet connection. No hardware for you to maintain, no limit to the number of handsets you can install. Extensions can be added or moved easily and you have the flexibility to add new features to your system without having to purchase a new system or upgrade. It's simple; rent the hardware and pay per month for what you use.

Ten reasons you should consider a hosted phone
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hpt cloud voice

Our hosted system is user-friendly, affordable and feature rich. Rather than other systems which offer a low starting cost but then charge for additional must-have features, all of our core features are available as standard (with only a couple of chargeable 'nice to haves*'). What’s more, all of our hosted clients receive access to an online user-interface which puts you in control of your extensions.

Since the telephone system is located remotely in our data centre, it is owned and maintained by us. We provide all necessary software and product development on a regular basis so your system is kept up to date. This really could be the last phone you'll ever need to purchase!

What's more, we offer a truly managed service. The price we quote includes site planning, connectivity, engineer installation and training. We'll support you through the install rather than send you a box of components for you to put together yourself.

Let's see what you get as standard

  • Virtual receptionist / automated assistant
  • Dial by name or number directories
  • Do not disturb
  • Paging/tannoy announcements
  • Call queuing
  • Dedicated voicemail
  • Customisable on-hold messages / music
  • Customisable mailbox recordings
  • Itemised billing for individual phone extensions
  • Voicemail to email*
  • Call recording and playback*
    Charges may apply depending on storage limits

Wide choice of handsets

We offer a wide choice of IP handsets which work with our hosted system. We stock a wide range of Panasonic, Grandstream and Polycom
IP handsets which provide you with a choice of features and functionality:


This global leader in business communications, provides enhanced communications for smaller to medium sized businesses. With all the latest features available, we are confident that you'll find the right choice of handset to suit your needs.

Panasonic VoIP handsets


Grandstream are a leading provider of IP systems. Since 2002, they have built their reputation on providing high quality, reliable and innovative telephony and video conferencing solutions. A great choice for any size business.

Grandstream VoIP handsets


Avaya delivers complete communication solutions that are ideal for organisations up to 250 extensions. Avaya provides a complete portfolio of IP business phones, offering devices for use at desks, in conference rooms and across multiple sites.


If you already have analogue handsets that you're happy with, our hosted system is flexible enough to support these. We can provide you with a conversion kit (analogue to IP gateway) which makes existing handsets, IP compatible. This is a cost effective solution which can also reduce your monthly seat licence. Speak with a member of our team to learn more - 01233 225 618.

We believe the technology choices you make should empower your organisation; whether that’s by removing a pain you’re currently experiencing or improving your current methods of working. Whatever the reason for change, we’ll help you embed it,
so that you see a real return on your investment. Learn more about HPT >>

Lines and call tariffs

Once your phone is selected, you want a dial tone when you pick it up. More than that, you want to ensure it’s not going to cost you a small fortune every time your team make a call.  Gamma Telecom are a leading telecoms carrier who provide a wide range of voice, mobile and data services through channel partners such as HP Technology. Via Gamma, we are able to offer our own tariff packages and flexible contract terms.

But what does this mean to you?

It means that you have complete freedom and flexibility. We will chat through your requirements and work with you to find the most appropriate tariff to suit your individual needs; from competitive call packages to available bundles. You get the personal service and attention of an independent provider, but with the performance of a leading network operator.

A great relationship starts with a single conversation. Let's have one.