hpt support | here when you need us

Online product manuals coming soon

Online product manuals

In PDF format, to make searching for information on your product as easy as possible.

Video tutorials coming soon

Video tutorials

From setting the time on your phone, or adding a voicemail message.

Frequently asked questions coming soon

FAQs

You'll find answers to some of our most common support questions.

Our blog will bring you all the latest news

HPT Blog

Our blog will bring you all you need to know about what is going  on in our industry.

BT Fault Finding

When your phone or internet goes wrong, you want it sorted as quickly as possible so that you can get on with your day. It can therefore be frustrating when the source of the problem can't be quickly identified.

Our HPT support contracts are there to cover the goods and services which we supply to you, but sometimes the issue is out of our control.

So, what happens if the fault is with your BT Line?

 

If a BT Openreach engineer attends site and diagnoses a fault, no costs are incurred. However, if the fault is intermittent or they are unable to confirm a fault once onsite, then they may pass on a £130 charge to you.

From just £1.50 a month, you can add our BT fault finding service onto any of our support packages, which will cover the cost of unexpected Openreach charges. Complete peace of mind.

Why not contact us on 01233 225 618 for more information.

 

HPT System Care applies to our range of analogue and digital phone systems (it's included as standard in our hosted phone offering). Our packages are designed to offer flexibility and peace of mind; simply choose the level of cover which best suits your needs and relax knowing you're covered.

HPT Basic

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Mon-Fri 8-5:30pm support

1 hour remote programming

1 hour on site visit

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HPT Standard

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24/7 out of hours support

1 hour remote programming

1 hour on site visit

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HPT Premium

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Mon-Fri 8-5:30pm support

Unlimited  remote programming

1 hour on site visit

Handset cover

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HPT Premium Plus

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24/7 out of hours support

Unlimited remote programming

1 hour on site visit

Handset cover

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Remember, with HPT - you're in control. All of our support packages can be tailored to suit your individual requirements.
Simply contact us on 01233 225 618 to chat through the features and requirements that you'd like and together we'll get it sorted.

IT Support

Whatever level of support you want, our Pay-as-you-go, Re-active or Pro-active packages are there to support your organisation - and budget.

HPT Pay as you go

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Mon-Fri 8-5:30pm support

4 hr response time during operational hours

Dedicated account manager

Pre-paid block hours

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HPT Re-active

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Mon-Fri 8-5:30pm support

4 hr response time during operational hours

Dedicated account manager

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Unlimited calls to helpdesk

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HPT Pro-active

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Mon-Fri 8-5:30pm support

4 hr response time during operational hours

Dedicated account manager

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Unlimited calls to helpdesk

Quarterly onsite  maintenance visit

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The support packages above are simply a starting point for you to tell us what you need. You might need us on hand to fix your day to day IT issues, or maybe you just want to know we're here for the big things. Whatever your level of IT expertise or resource, let us fill the gaps.

Broadband cover

ADSL Managed service

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Fully managed service

Includes any calls and fees to BT

Includes any onsite visits

24/7 Cover

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For more information on our ADSL cover, contact our team on 01233 225 618. We'll listen to your needs and see what we can help with.

A great relationship starts with a single conversation. Let's have one.

LET'S TALK