hpt online | remote desktop services (RDS)

Remote Desktop Services (RDS)

Remote Desktop Services (RDS), formally Terminal Services, enable organisations to take control of a server, remote computer or virtual machine over a network or internet connection.
Whether this is an IT department gaining access to individual machines for software updates or problem shooting (remote assistance), or an individual looking to access their desktop from a remote location, remote desktop services (RDS) help to boost productivity across organisations.

Thinking about switching to Microsoft Office 365?
Prefer to chat? Call us now or complete our contact form and we'll ring you back
  • Why implement RDS?

    One of the biggest challenges faced by an organisation is keeping individual computers/laptops up to date. From applications to security, when you’re dealing with multiple machines, it’s a time consuming and resource heavy process – and this is only amplified when your team work remotely.

    RDS enables your IT support (whether this be an internal team or an external partner) to manage a centralised server rather than several computers. Applications can be installed onto this environment which remote users can then use to access them. When updates are required, you only have a single machine to look after, rather than having to repeat the process several times over. This is incredibly valuable when talking about security updates, virus protection and the like, as instead of relying on individuals to keep their machines protected, you know that they are always up to date.

  • Can my team access their data from anywhere?

    Yes, as long as they have an internet connection, users can login to their desktop remotely using a remote display protocol (RDP). This comes standard with Windows and many third-party companies also offer their own (Citrix, VMWare).


  • Is RDS right for me?

    Larger organisations or those whose team work remotely often see the greatest benefit of RDS. If you have several devices to maintain, RDS makes updating applications, software and security a much more streamlined process as RDS means that these updates can be carried out without the individuals needing to schedule time in the office. Likewise with individuals working on both workstations and laptops, by implementing a terminal services environment, remote users benefit from a consistent experience across all of their devices.

  • Will RDS save me money?

    There are several aspects to consider when looking at RDS from a financial standpoint: first, you have the obvious productivity stance. If your team cannot access the files they need from outside of the office, they can’t be as productive. Then you have the IT resource considerations; if you have a team of ten users and an application needs updating across all of these, not only do you have to disrupt ten people’s day to perform such updates, but you also need to consider the time spent by the IT department either actioning these directly, or providing instructions for users to carry out independently. Then too, consider the time it takes for IT to ensure these updates have been actioned. It becomes clear that in an organisation where you have several members of staff across several devices, that RDS is a worthwhile investment.

  • Are my team limited in what they can access through RDS?

    What content you make available to your team through RDS is up to you. Some organisations choose to limit exposure of their network to only a few critical applications. Others allow users to access their entire network so that they have an identical home/office experience. This can even include hardware such as                 printers.



  • Is this type of network safe?

    Yes. RDS and Windows authentication systems prevent unauthorised users from accessing your data or applications. And in actual fact, because less information is stored physically on individual laptops/workstations, the potential risk of data breach / exposure for each machine is decreased.





  • how much capital investment is required?

    Investment for RDS is usually in the form of man hours. Since the software itself is available across Windows, the main outlay lies in configuration and setup. You will also need to ensure you have sufficient licences for any applications that you wish to make available via RDS and these can be managed on a per user or per device basis. HPT can manage your entire migration onto RDS. Speak to a member of our team on 01233 225 618 or complete our contact form to discuss your individual requirements and to get a quotation for setup.

A great relationship starts with a single conversation. Let's have one.


Let's talk