hpt engage | need a new phone system - where do i start?

I need a new phone system but don’t know where to start

So, you’re in the market for a new business phone system – great! You’re in the right place. Whether you’re the business owner or you’ve been tasked with simply researching the best options, we have all the information you need to help you or your organisation reach a decision.

There are three main types of business phone system: traditional PBX systems, hosted phones and soft phones - such as Microsoft Skype for Business. Each have specific benefits and understanding your own needs will help you decide which is right for you.  Start by considering these questions:

How many premises does your organisation cover?
If you are situated on more than one premise or are likely to be in the near future, consider a VoIP / hosted phone system for added flexibility and features such as free calls between sites.

How many people in your organisation will need a handset?
If less than 20 extensions, a hosted phone system may be the most affordable option. Generally, the more seats you have, the more investing in a traditional PBX business phone system makes financial sense. However, that isn’t to say hosted phones aren’t suitable for larger organisations. We would recommend looking at both options and seeing which features/benefits suit your organisation before making a decision.

How you prefer to finance a new business phone system?
Perhaps one of the most significant differences between a traditional PBX system and a hosted solution is the way in which they are financed. Traditionally, because with a PBX system you purchase all of the equipment upfront,  it is handled as a capital expenditure. Whereas with a hosted system, all of the hardware is rented by your provider, so you pay a lower monthly operational cost. Simply pay for what you use.

Do you have any plans to expand or move your organisation in the next three to five years?
If you already have plans to expand your organisation, then you’ll need to take this into consideration when choosing a new phone system. Hosted phones are flexible; you can add and remove handsets as your business changes and since they require little hardware on site, can be moved easily. Traditional PBX systems require you to define the maximum number of handsets you’ll need from the outset and since you house all of the hardware on your premises, can be more costly to move.

The above gives you a rough flavour of the differences between the types of phone system. However, to help you compare their features and benefits in more detail, we’ve created a comparison overview for you below. Simply click on any of the options to see more information on the handsets and options available.

Ten reasons you should consider a hosted phone
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  • TRADITIONAL PBX PHONE SYSTEMS
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  • Dial by name or number directories
  • Do not disturb
  • Call recording and playback
  • Virtual receptionist / auto attendant
  • Paging / tannoy announcements
  • Call queuing
  • Dedicated voicemail
  • Customisable on hold messages
  • Customisable on hold music
  • Customisable mailbox recordings
  • Voicemail to email
  • Multi-site solutions
  • Non-geographic numbers
  • Instant messaging
  • Audio / video conferencing
  • Computer to telephone integration
  • Call analytics
  • Call me back
  • Call monitoring
  • Fixed/Mobile convergence (FMC)
  • Automatic call transfer and screening
  • Number masking
  • LEARN MORE
  • HOSTED PHONE SYSTEMS
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  • Dial by name or number directories
  • Do not disturb
  • Call recording and playback
  • Virtual receptionist / auto attendant
  • Paging / tannoy announcements
  • Call queuing
  • Dedicated voicemail
  • Customisable on hold messages
  • Customisable on hold music
  • Customisable mailbox recordings
  • Voicemail to email
  • Multi-site solutions
  • Non-geographic numbers
  • Instant messaging
  • Audio conferencing
  • Computer to telephone integration
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  • LEARN MORE
  • SOFT
    PHONES
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  • Dial by name or number directories
  • Do not disturb
  • Call recording and playback
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  • Instant messaging
  • Audio / video conferencing
  • Computer to telephone integration
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Of course, if you’re still none the wiser after reading through the information above and would prefer to chat to someone who can help talk you through your options, please contact us on 01233 225 618 or complete our contact form. We can listen to your individual requirements and together, help you find the best solution.

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