hpt support | IT support

IT support

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Whatever level of support you want, our Pay-as-you-go, Re-active or Pro-active packages are there to support your organisation - and budget. Simply choose the level of cover which best suits your needs and relax knowing you're covered. 

Prefer to chat? Call us now or complete our contact form and we'll ring you back

So, what options do we offer as standard?

Remember, with HPT - you're in controlAll of our IT support packages can be tailored to suit your individual requirements.
If we don't have the cover you're looking for below, then s
imply contact us or call 01233 225 618 to chat through the features
and requirements you do need. Then together, we can build the perfect support package for you.

  • HPT Pay as you go
  • ***
  • Mon-Fri 8-5:30pm support
  • 4 hr response time during operational hours
  • Dedicated account manager
  • Pre-paid block hours
  • -
  • -
  • HPT Re-activeOUR MOST POPULAR CHOICE
  • ***
  • Mon-Fri 8-5:30pm support
  • 4 hr response time during operational hours
  • Dedicated account manager
  • -
  • Unlimited calls to helpdesk
  • -
  • HPT Pro-active
  • ***
  • Mon-Fri 8-5:30pm support
  • 4 hr response time during operational hours
  • Dedicated account manager
  • -
  • Unlimited calls to helpdesk
  • Quarterly onsite  maintenance visit

BT fault finding

When your phone or internet goes wrong, you want it sorted as quickly as possible so that you can get on with your day. It can therefore be frustrating when the source of the problem can't be quickly identified. Our HPT support contracts are there to cover the goods and services which we supply to you, but sometimes the issue is out of our control.

So, what happens if the fault is with your BT Line?

If a BT Openreach engineer attends site and diagnoses a fault, no costs are incurred. However, if the fault is intermittent or they are unable to confirm a fault once onsite, then they may pass on a £130 charge to you.

From just £1.50 a month, you can add our BT fault finding service onto any of our support packages.

Should a fault occur which needs investigation, HPT will cover the Openreach call out charge. This means you have one less thing to worry about and we can make it our focus to get you back to business as normal - as quickly as possible.

Why not contact us on 01233 225 618 for more information.

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