hpt engage | business phone systems

Phone systems

Understanding the possibilities can be half the battle when trying to determine what you want from your new phone system. Unless you know what features are available, it’s like trying to order dinner without knowing what’s on the menu.

So where do you start in ensuring that your phone is working hard enough to support you?

We suggest the below list is a good starting point. Have a read through the options and highlight those which you consider essential to your organisation v.s. those which are nice to haves

Once you have a feature list in mind, you'll be better positioned to look at handsets and tariffs. Our two most popular choices of business phone system are Panasonic and Avaya - both of which offer a range of handsets which are feature rich and budget friendly.

Ten reasons you should consider a hosted phone
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Would you like to see the menu?

Let’s start by looking at what features are available to you. Once you get a feel for what your current system is missing, we can work together to ensure your next phone is a perfect match.

Advanced features

  • Multi-site solutions
    One phone system across multiple sites. No call costs between offices, ability to transfer calls seamlessly, visibility of who is on the phone.
  • Non-geographic numbers
    Want a London number for your home office based in Kent? Not a problem.
  • Number masking
    Even if you’re making calls from your mobile, you can choose for your landline number to display to the caller.
  • Convergence of fixed and mobile systems
    Easily transfer calls between landlines and mobiles. Need to leave the office whilst you’re still on a call? Not a problem. Simply pass the call through to your mobile and carry on remotely.
  • Call me back request
    Allows a customer to request a call back instead of remaining on hold.
  • Computer to telephone integration
    Allows you to control your phone through your computer. One click calling through MS Outlook, transfer calls between team members, see status of other team members and more.
  • Voicemail to email
    Receive your voicemail messages through to your inbox.

Basic features

  • Automatic call transfer and screening
  • Virtual receptionist / auto attendent
  • Dial by name or number directories
  • Call analytics
  • Do not disturb
  • Paging/tannoy announcements
  • Call queuing 
  • Call monitoring
  • Call security
  • Dedicated voicemail
  • Customisable on-hold messages / music
  • Customisable mailbox recordings
  • Instant messaging
  • Audio / video conferencing
Hosted or VoIP telephones are becoming increasingly popular as the reliability  of internet connections improves.  For businesses with less than 25 seats, it can be a more affordable, flexible  solution. Read more about our hosted offering >>

I know which features I’d like – what next?

Once you’ve decided which features are important to your organisation, it’s time to choose a phone. For this, you need to consider flexibility, scalability, warranty and hardware/software support options. (If any of this sounds daunting, give us a call on 01233 225 618 and we’ll chat you through the process). There are several phone manufacturers, many of which offer similar products. So how do you decide on a handset? Are some phone systems more reliable than others? Which phone will support your organisation best in the long term?

Between them, Panasonic and Avaya offer practically every telephone solution in the book.


Panasonic is a global leader in business communications, providing enhanced communications for smaller to medium sized businesses. With all the latest features available, we are confident that you'll find the right choice of handset to suit your needs.

Panasonic phone systems


Avaya delivers complete communication solutions that are ideal for organisations up to 250 extensions. Avaya provides a complete portfolio of business phones, offering devices for use at desks, in conference rooms and across multiple sites. 


We believe the technology choices you make should empower your organisation; whether that’s by removing a pain you’re currently experiencing or improving your current methods of working. Whatever the reason for change, we’ll help you embed it,
so that you see a real return on your investment. Learn more about HPT >>

Lines and call tariffs

Once your phone is selected, you want a dial tone when you pick it up. More than that, you want to ensure it’s not going to cost you a small fortune every time your team make a call.  Gamma Telecom are a leading telecoms carrier who provide a wide range of voice, mobile and data services through channel partners such as HP Technology. Via Gamma, we are able to offer our own tariff packages and flexible contract terms.

But what does this mean to you?

It means that you have complete freedom and flexibility. We will chat through your requirements and work with you to find the most appropriate tariff to suit your individual needs; from competitive call packages to available bundles. You get the personal service and attention of an independent provider, but with the performance of a leading network operator.

System care and support

Despite the proliferation of texting, social media and email, the telephone is arguably still the most critical business tool. But often, it is still one of the most neglected systems in any organisation. Let’s face it. While a telephone is simple, setting up and maintaining a telephone isn’t. And when your business relies on communication with clients and suppliers, you need 100% uptime and flawless operation.

If you don’t have in-house IT staff, keeping your telephone systems up to date can be a difficult task. There are so many features and capabilities to consider and the more features there are, the more complex the implementation and maintenance can become. So why give yourself the hassle?

Our system care packages are there to support you and ensure that your phone does exactly what you need it to – work. We offer different levels of support to suit organisations of any size or budget and what’s more, our packages are completely flexible so you can tell us how much support you require.

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