hpt | so, who exactly are we?

A bit about us

Located in Ashford, we are a team of professionals who together have over 150 years working in the telecoms and I.T. industry. As a business we’ve been providing business phones, internet and IT products and services for over fifteen years and as part of the Hobbs Parker Group, have been supporting customers since 1850.

We use technology to deliver performance across your business.

We believe the technology choices you make should empower your organisation; whether that’s by removing a pain you’re currently experiencing or improving your current methods of working. Whatever the reason for change, we’ll help you embed it, so that you see a real return on your investment.

We’re not just another phone system / IT network provider. We believe that any company you go to could provide you with a phone or hardware – let’s be honest, that’s the very least you’d expect from any of us – but what we pride ourselves on, is taking the time to understand your business at a strategic level:

  • Where are you now?

  • Where do you want to be in three to five years’ time?

  • What technology will you need to achieve that goal?

  • What level of flexibility will this technology need to offer to grow alongside your organisation?

  • What can we do to support you along that journey?

Learn more about why we're different >>

We help you to manage your change

Change in an organisation is often met with some apprehension; even when the changes have been made for positive reasons. Getting used to new products and systems can take a while to embed, so we hold your hand through that process. All of our projects are fully managed by experienced engineers; from initial planning right through to completion. What’s more - we ensure your team are confident using your new technology before we handover, so that you get the most return from your investment.


Our commitments and guarantees

We believe it’s not enough for a technology company to promise the world unless they can deliver. As such, we back up our products and services with unrivalled service guarantees:

  • We promise

    If you are dissatisfied with the outputs of an engineer, simply give us the chance to put it right. If we fail, we will reimburse you double the cost of the engineer’s visit.

     

  • We promise

    If you are sold hardware that is unfit for purpose by HPT, we will replace it with a more suitable product at no additional cost to you.

     

  • We promise

    When on a maintenance contract visit, we guarantee to fix your issue. If it takes longer than the contracted time to resolve, we will provide your next three month’s maintenance free of charge.

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